HELLO!! And a big thank you for shopping with us. We want to make sure you have a seamless experience and urge you to get in touch should you have any issues with your items.
We promise to provide the best customer service possible. But do stress to remind you we are a small (as in just one full size and two smaller humans) operation.
We post items within three business days of purchase (with express posted daily). You can track your order via the link provided to you in your order confirmation email.
We do not accept returns due to change of mind.
Damages and Issues
Please inspect your order upon its arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will replace or refund any item that is faulty. Please email through a picture of the faulty item, your original email receipt and order number.
We are not responsible for issues caused during transit.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping within Australia may take 2-7 days with standard post (pending no issues) or 1-3 days with express post. We cannot guarantee next day on any express as we are considered regional from where we post.